Terms of Service

General Terms and Conditions

These terms and conditions shall be deemed to be incorporated into all general maintenance and service contracts between Lawn Master and the customer.

All quoted application prices include call-out, VAT where applicable and materials used for each application.

In the event of Lawn Master not being able to gain access to the lawns because of locked gates, or inaccessible lawns for other reasons, and as a result a new treatment date has to be arranged, in some circumstances this will involve a call-out charge being made of £15 plus VAT.

Cancellation Period

You have the right to cancel your contract with Lawn Master within 14 days without giving any reason. The cancellation period will expire after 14 days from the date on the quotation/contract.

To exercise the right to cancel, you must inform your local Lawn Master office of your decision to cancel the contract by a clear statement (e.g. letter sent by post or email). You may also use the cancellation form provided with your welcome letter. However, please retain proof of postage.

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

The contract we offer is a service maintenance contract. If you requested to begin our service during the 14 day cancellation period, you shall pay us the amounts stated in the quotation for work carried out in this period, until you have communicated to us your cancellation from this contract. A copy of this notification is included with the welcome letter.

After the 14 day cancellation period, your contract with Lawn Master for ongoing treatments and services will continue until notice of cancellation is given. You must give notice of at least three working days of cancellation before a treatment is due to be carried out.

Cancellation of our service may be done at anytime after the 14 day period, by telephone or in writing to your local office, at which point confirmation will be given. In the event of Lawn Master being prevented by act or default of the customer from carrying out the work or application at the agreed time and place, or in the event of less than three working days notice being given by the customer to Lawn Master of cancellation before the next due application, the customer shall pay to Lawn Master a total cancellation fee of £15 plus VAT.

These terms and conditions do not affect the Customer’s statutory rights.

Before Application

Please do not cut your lawn for approximately two days before we call to apply an application. Although this is not crucial, it will greatly improve the effect of what we apply to your lawn.

Please ensure that you leave your gate open, or access to your lawn for our operator on the day. In most cases we can secure the access again when we leave.

There is no need to be present at the time of the application unless you wish to be present, as long as we can have access to your lawns.

If your treatment date needs changing or rescheduling, please inform the office as soon as possible.

After Application

After an application has been applied to your lawn, it is best to avoid cutting it for at least 2 days. Weed killer applications will work better the longer they can stay on the leaf.

The job sheet invoice will have details of the application applied to your lawn, together with any further instructions or recommendations.

Safe Lawns

Lawn Master is the only lawn company in the UK to operate a safe lawns policy. We do not apply unnecessary applications of harmful chemicals to your lawn. Our applications are safe with children and your pets.

Pay as You Go

Our service works on a ‘pay as you go’ system. Each time that we complete an application you will receive a job sheet invoice. You can pay the operator when he visits, or remit by post, or pay through online banking. We do not offer credit facilities, and all invoices are due for payment on completion of the treatment.


Lawn Master does not require any outside power to complete an application to your lawn. We may on a rare occasion require water to mix some products that we use.

Non-Refundable Deposit Agreement

Due to schedule limitations, the allocation of work for staff and advance ordering of products, we may request a non-refundable 50% deposit against certain treatments at the time of booking. The remaining 50% is to be paid immediately upon completion of the treatment. Please note that the normal cancellation period (as outlined in our terms and conditions) does not apply to treatments where a deposit is requested and we will retain your deposit to cover costs, expenses and loss of revenue.