Lawn Master - Terms of Service
1. General Terms and Conditions
These terms and conditions shall be deemed to be incorporated into all contracts between Lawn Master and the customer. All quoted treatment prices include our visit, materials and VAT (where applicable).
Lawn Master cannot be held responsible for severe weather conditions that may follow after any treatment or work that has been completed.
Lawn Master cannot be held responsible for the condition of the lawns if any recommended treatments priced on the quotation sheet are not carried out, including the standard treatment programme, which is a minimum of 5 Feed & Weed applications per year, plus Solid Tine Aeration once per year. Lawn Master also cannot be held responsible if any of the recommended aftercare procedures are not carried out by the customer, as directed (these are shown in section C of any job sheet/invoice that you receive from Lawn Master). Recommended aftercare procedures may also be communicated to you by letter/email, or telephone on an ongoing basis.
Lawn Master cannot be held accountable for any lawn problems/pests that may occur after your analysis and quotation date, or after your treatment plan has commenced, as it is impossible to foresee or predict many problems that could occur. For example, if lawn pests did not appear to be present during your quotation, but later on during your treatment programme your lawn suffers due to an infestation, we can only recommend a treatment at that point as they were previously not visible at the time of analysis and quotation. Every lawn is different and will encounter different problems at different times, therefore we can only recommend solutions to problems as and when we identify them. Section C of each job sheet/invoice you receive from us on each visit will show any observations and recommendations that we have identified (if any).
Please do not apply further products or chemicals to your lawns, as Lawn Master cannot be held responsible for any issue that may occur as a result. Lawn Master also cannot be held responsible for any damage or adverse effects caused by customers undertaking their own machine work, such as scarification and aeration.
We aim to provide all customers with a service they are happy with, but we know that things can go wrong. To ensure we have the opportunity to put the situation right, please make complaints about treatments or other work (by phone or in writing) within 14 days of completion of the treatment.
If we cannot gain access to lawns due to locked gates, any other restricted access reasons, or because of dog mess, other significant fouling on the lawns, or excessive amounts of leaves on the lawns, and we must rearrange out visit, in some circumstances we may issue a call-out charge of £15+VAT (where applicable). Please note that in the event you have paid a deposit towards scheduled treatments, different rules apply (please see the Non-Refundable Deposit Agreement section).
Furthermore, in the event of us being prevented by act or default of the customer from carrying out the work or treatment at the agreed time and place, or in the event of less than 3 working days’ notice being given by the customer of cancellation of the next scheduled treatment, the customer shall pay to Lawn Master a total cancellation fee of £15+VAT (where applicable). Please note, as above, if you have paid a deposit towards scheduled treatments, different rules apply (see Non-Refundable Deposit Agreement section).
You can cancel your Lawn Master service at any time, by telephone, by email or by post to your local Lawn Master office. Upon receipt we will write to you, either by letter or email, confirming your cancellation and we will provide you with a cancellation reference number.
Please note that the opening hours of Lawn Master offices vary. Our operatives are generally completing treatments during the day, and they may not be able to answer your queries immediately. However, they will endeavour to get back to you as soon as possible. If you telephone and cannot get an answer immediately, please leave a voice mail message with your name and contact details and they will get back to you as soon as they can. Your local Lawn Master office email address can also be found on the front of your quotation sheet.
These terms and conditions do not affect your rights under statute relating to defective or misdescribed goods or services.
2. Cancellation Period & Cancellation of Contract
You have a legal right to change your mind and cancel your contract within 14 days of entering into the contract without giving any reason in accordance with the Consumer Contract Regulations 2013. However, once we have completed the service, you cannot change your mind, even if the period is still running. If you cancel the service after the service has already started, you must pay us for the services provided up until the time you informed us that you have changed your mind. If you have paid a deposit towards scheduled treatments, you would not receive a refund for your deposit (see Non-Refundable Deposit Agreement section).
If you wish to cancel your contract after the 14-day cooling off period has lapsed, please contact us to let us know either by phone, email or by post. Your local Lawn Master office contact details are shown on the front of the quotation sheet and can also be found on our website by entering your postcode. When your contract has been cancelled, your local Lawn Master office will generate a cancellation reference number which is then sent to you by post or email. Your contract with us is only considered terminated when you have the cancellation reference number, and Lawn Master can only generate the cancellation reference number if you do not have any outstanding amounts on your account. If you have any outstanding amounts, we cannot terminate your contract until they are settled.
In the event that a treatment is completed but you believe you cancelled your contract with us before the treatment was completed, you must be able to provide your cancellation reference number and proof that you requested cancellation at least 3 working days’ before the treatment was completed, otherwise the outstanding amount is still owed by you.
3. Non-Refundable Deposit Agreement
Due to schedule limitations, the allocation of work for staff and advance ordering of products, we may request a nonrefundable 50% deposit against certain treatments at the time of booking. The remaining 50% is to be paid immediately upon completion of the treatment(s). Please note that the normal cancellation period (see Cancellation Period & Cancellation of Contract section) does not apply to treatments where a deposit is requested, and we will retain your deposit to cover our costs, expenses and loss of revenue.
In the event that Lawn Master cannot complete the scheduled work that the non-refundable 50% deposit relates to, due to locked gates, any other restricted access reasons, or dog mess on the lawns, we will retain your deposit to cover our costs, expenses and loss of revenue. We will also retain the deposit if
we are prevented, by act or default of the customer, from carrying out the agreed work. If you decide you would still like the work carrying out after any of these events, we would require you to pay another 50% deposit of the same amount before we reschedule the work.
In the event that we are unable to complete the scheduled work for our own reasons and without the fault of the customer, (such as staff or product supply issues, machinery breakdown etc.) you will not lose your deposit and you will be entitled to a full refund of the deposit amount if you request it. Otherwise, Lawn Master would schedule a new treatment date to complete the work for you.
Lawn Master does not require any outside power to complete any of the treatments that we offer. We may occasionally require water to mix some products that we use.
Our service works on a “pay-as-you-go” basis, with the exception of where we may request a 50% deposit for certain treatments (see Non-Refundable Deposit Agreement section). Each time we carry out work on your lawns, you will receive a job sheet/invoice. The invoice is designed with three clear sections showing standard treatments completed (A), other treatments completed (B) and observations/recommendations (C) respectively. For your convenience and ours, our preferred method of payment is by BACS or standing order. Some of our offices also offer debit/credit card payment options. You can choose to pay the operator when they visit either by cheque or cash, or you can remit by post. Lawn Master does not offer credit facilities and all invoices are due for payment upon completion of each treatment.
We reserve the right to charge interest if payments are overdue. If you do not make any payment to us within 14 days of the treatment(s) being completed, we may charge interest on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank Plc from time to time. The interest shall accrue on a daily basis from the date the application was completed until the date of actual payment of the overdue amount, whether before or after judgement. This will be added to any overdue amount.
7. Your Personal Information
We are committed to protecting your privacy and the security of your data. In accordance with GDPR regulations, Lawn Master does not share any of your personal information with third parties for marketing purposes.
8. Before Application
Please do not cut your lawn for approximately two days before we carry out a treatment application. Although this is not crucial, it will greatly improve the effect of the products we apply to your lawn.
Please ensure that you leave your gate open, or access to your lawn for our operator on the day. In most cases we can secure the area again when we leave.
You can provide us with your gate code(s) or you can supply us with any spare gate keys for access. Many customers choose to do this if they know they won’t be present during our visit. There is no requirement for you to be present when we visit unless you wish to be. As long as we have access to your lawns, we can complete your treatment.
Please ensure that all dog mess is cleared from the lawn before your treatment is due. Failure to do this may result in it having to be rescheduled, which may incur a call-out charge of £15+VAT, or loss of deposit in the event that you have paid a 50% non-refundable deposit (see Non-Refundable Deposit Agreement section).
Your first treatment date is provided in your welcome letter or email from your local Lawn Master office. From that point onwards, after every treatment Lawn Master completes, the job sheet/invoice you will be provided with shows the next date we are calling, and what the treatment will be.
If you need the treatment date changing or rescheduling, please inform your local Lawn Master office as soon as possible, giving at least 3 working days’ notice before the next scheduled treatment date.
9. After Application
After a treatment has been applied to your lawn, it is best to avoid mowing it for at least two days. Weed killer applications will work better the longer they can stay on the leaf of the weeds.
Your job sheet/invoice shows what type of products have been applied, together with any further instructions or recommendations.
Selective weed killers will kill most weeds within 24 hours of the application being completed. However, the dead plant may take up to six weeks to completely disappear from your lawn. Weed killers cannot kill the pre-germinated weed in the ground as all the selective weed killers we use are post-emergence herbicides. This means they need to have contact with the leaf in order for them to work. Any weeds that emerge after a weed kill application has been completed will be treated on the next due application. Certain weeds also require repeated applications, which are shown in the dark green shaded area in the WEED PROBLEMS section of the quotation sheet.
Scarification removes thatch and moss from lawns. When this process is completed, we collect and bag the waste for your disposal. This is also clearly shown on the front of the quotation sheet next to the scarification price. We can place the waste in a suitable waste area such as a compost heap. We cannot, however, remove the waste from site, and you will need to arrange a preferred method of waste removal if you require this. We can inform you about local garden waste collection services, if required.
Hollow tine aeration removes cores of soil from lawns to relieve compaction. If the “Core Clearance” option is marked on the quotation sheet, the cores will be collected and either bagged for your disposal or placed in a suitable waste area on site. We cannot remove the waste from site. If the “Core Clearance” option is not marked, the cores are left on the surface of the lawn. Solid tine aeration does not remove any cores from the lawn, and therefore does not create any mess.
10. Safe Lawns Policy
Lawn Master pioneered the “safe lawn” policy in the UK. We do not apply unnecessary, harmful chemicals to your lawn. Our applications are safe with children and your pets. We will only apply weed killers to a direct target weed. Blanket spraying of weed killer is not necessary in most cases, therefore we typically only need to undertake blanket spraying where a lawn has not been treated for weeds before and has a high weed infestation. We take the greatest of care when considering our environmental impact, which is evident through our ISO 14001 accreditation held since 2016. You can view both our ISO 14001 Environmental Policy and ISO 9001 Quality Policy on our website.
11. Regener8 Service
The Regener8 service is a process offered exclusively by Lawn Master as a cost-effective alternative to re-turfing. If the quotation sheet check box “Regener8 required” is marked, and you have agreed to receive the Regener8 service, you must agree to the pricing and terms shown on the separate quotation paperwork entitled “Regener8 Quotation”. The “Regener8 Terms of Service” state that they act in conjunction with these terms, meaning that the Regener8 service is also subject to all of the terms shown above here.
You can view our Regener8 Terms of Service on our website.